Dear valued customers!
Thank you very much for all your support and feedback in 2019. We will continue to listen to you in 2020 and make adjustments as necessary.
The last despatch this year will be on the 20th of December. Shipping will resume on the 10th of January. You can still place and pay for your order(s) and customer support will continue to operate as usual without holidays.
Statistically every year Russian Post exports packages from Russia with a delay during December and January months. Delays of up to 1-3 weeks may occur. We have had a number of customers contact us about "stuck packages" in Russian sorting centers. Packages do eventually go through, but you will need to allow more time. This affects everyone and is beyound our control.