SERVICE GUARANTEE
- We ship most of our products from Kazakhstan/RU and Singapore/Dubai (see below for US domestic and EU domestic shipping).
- Orders are dispatched within 2-3 days with a tracking number.
- 100% refund if your package gets seized by customs or is lost in transit (except for some countries, see below).
- 100% secure HTTPS payment processing.
- Discreet packaging without any markings.
- If you require a product which we do not sell, contact us.
- Fast response from customer service. We look after all our customers.
DELIVERY GUARANTEE
It is your responsibility to monitor the tracking information. There is no reship or refund if your package is returned by the postal service of your country because you: entered the wrong shipping address, did not pay import tax or duties, were not able to accept the package at your address for whatever reason or were not able to pick up the package from your local sorting/post office. We will refund or reship 60 days after dispatch if the package is undelivered for any other reason apart from those listed above.
PAYMENT OPTIONS
- Bitcoins, Ethereum, Monero cryptocurrency (10% discount on your order). Read our guide on how to purchase cryptocurrencies.
- Bank to Zelle (US customers, 0% surcharge)
- Credit and debit card (available for all customers, 0% surcharge)
- SEPA (EU) and SWIFT bank transfer in EUR (0% surcharge)
- UK Faster Payments (UK customers, 0% surcharge)
- Pay ID and EFT (Australian customers, 0% surcharge)
- E-transfer (Canadian customers, 0% surcharge)
WHERE WE SHIP FROM
- From Kazakhstan/Uzbekistan/Russia: Expected delivery time: EU/UK - 2-4 weeks. USA/Canada - 1-3 weeks.
- From Singapore and Dubai: We have a wide range of products for shipping from Singapore, please see Ships from Singapore / Dubai product section. Delivery to the US, Canada, Australia and UK takes on average 2-3 weeks.
- USA domestic (and also to Canada and Australia): We have a small range of products for shipping within/from the United States by USPS priority mail, please go to NootropicsBase.com. US domestic delivery within 7 days. To Canada and Australia within 2 weeks on average.
- European Union domestic: Please visit EuropeChemist.com for shipping within EU from Netherlands, Italy, Germany and France.
SHIPPING METHODS AND COSTS
To EU, UK, USA, Canada, Asia regardless of order size or value, fixed cost - 24 USD.
WHERE WE SHIP TO
Australia (please place your order at NootropicsBase.com)
Bosnia and Herzegowina
Belgium
Bulgaria
Canada (Delivery is not guaranteed. Canada Post provides tracking visibility only up to Canadian border.)
Croatia
Cyprus
France
Hong Kong
Hungary
Indonesia
Israel
Italy
Greece
Japan
Korea, Republic of
Macedonia
Malaysia
Mexico
Moldova
Malaysia
Netherlands (Delivery is not guaranteed)
Reunion
Romania
Serbia
Singapore
Slovenia
Sri Lanka
Sweden (Delivery is not guaranteed)
Switzerland (Delivery is not guaranteed)
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States (for USA domestic shipping go to NootropicsBase.com)
For shipping within EU go to EuropeChemist.com which delivers to: Austria, Belgium, Bosnia and Herzegowina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Poland, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
PACKAGING
- Discreet packaging without any markings
- Shipped in protective envelope with an ice pack if and where necessary
RETURNS
Please note that you are responsible for your country's customs clearance, taxes and import duties. Any packages returned back to us by the customs will be eligible for a refund minus the P&P costs. Due to the nature of the product we cannot accept returns. Your statutory rights are not affected.